Job Description
Welcome to Apex Support Solutions, where we pride ourselves on delivering exceptional customer experiences. We are looking for a passionate Customer Service Representative to join our dynamic team in the heart of Boston, Massachusetts.
In this role, you will be the voice of our brand, ensuring our clients receive the support they deserve. If you are a problem-solver with a friendly demeanor and a drive to excel, we want to hear from you.
Why Join Us?
- Competitive salary ($18-$22/hr)
- Comprehensive benefits package
- Professional development opportunities
- A collaborative and inclusive work environment
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with patience and efficiency.
- Accurately document all customer interactions and account information in the CRM system.
- Provide product information and technical support to assist customers.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell products or services.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including evenings and weekends.
- Must be authorized to work in the United States.