Job Description
Are you a people person with a knack for solving problems? IndyConnect Solutions is looking for a Customer Service Representative to join our dynamic team in Indianapolis, IN. We pride ourselves on delivering exceptional support to our clients, and we need a dedicated individual to help us maintain that standard.
In this role, you will be the face of our company, ensuring our customers receive the assistance they need with empathy and efficiency. If you are looking for a rewarding career in a supportive environment, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Retirement savings plan (401k) with company match
- Paid time off and holiday pay
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records in the database with detailed and accurate information.
- Collaborate with the sales and technical teams to resolve complex customer issues.
- Identify and escalate potential product or service improvements to management.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Problem-solving mindset with a patient and empathetic approach.
- Reliable internet connection and a dedicated workspace if working remotely.