Job Description
Join our award-winning customer experience team in Columbus, OH! We're seeking passionate individuals to deliver exceptional service while advancing their careers in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities within a company recognized for employee satisfaction. Our state-of-the-art downtown office offers flexible scheduling, wellness programs, and a supportive culture that values work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with sales and support teams to resolve complex issues
- Meet/exceed monthly performance metrics for call quality and resolution time
- Identify upsell opportunities through consultative problem-solving
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced setting with minimal supervision
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends during peak seasons