Job Description
Are you a people person looking for a rewarding career in Tulsa? Apex Support Solutions is urgently seeking a dedicated and empathetic Customer Service Representative to join our high-performing team. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who thrive in a dynamic, fast-paced environment.
In this pivotal role, you will be the first point of contact for our valued customers, ensuring their questions are answered promptly and their concerns are resolved to their satisfaction. If you have a passion for helping others and possess excellent communication skills, we want to hear from you!
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and patience.
- Resolve customer inquiries, complaints, and issues efficiently while strictly adhering to company policies.
- Accurately document all customer interactions and transactions in the CRM system.
- Process returns, exchanges, and refunds in accordance with established guidelines.
- Collaborate with the sales and technical teams to escalate and resolve complex issues.
- Identify opportunities to upsell products or services based on customer needs.
- Provide product training and support to new and existing customers.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or call center environments (1+ years preferred).
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency with computer systems, including CRM software and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends as needed.
- Valid driver's license and reliable transportation (optional for hybrid roles).