Job Description
Join our award-winning customer service team in Long Beach! Pacific Coast Solutions is urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. As a key member of our support hub, you'll be the voice of our brand in Southern California, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a modern, inclusive environment. Immediate openings available with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues when needed
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills with clear articulation
- Ability to multitask while maintaining attention to detail
- Strong problem-solving abilities with calm demeanor
- High school diploma or equivalent required
- Spanish fluency highly desirable
- Available to work weekends/holidays as needed