Job Description
Join our award-winning customer service team in Baltimore and become the voice of excellence! We're urgently hiring passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Maryland's thriving business hub. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services with 95%+ satisfaction
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with sales/support teams to ensure seamless issue resolution
- Meet/exceed performance metrics (average handle time, first contact resolution)
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C/B2B environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with empathetic approach
- Ability to multitask in fast-paced digital/phone environments
- Basic technical troubleshooting for common product issues
- Positive attitude with problem-solving mindset
- Flexibility to work occasional overtime during peak seasons