Job Description
Join our award-winning customer experience team in Boston and become the voice of innovation! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support in a fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within a company that values your development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Identify process improvement opportunities to enhance service quality
- Meet/exceed monthly performance metrics for CSAT and resolution times
- Train new team members on service protocols and product knowledge
Qualifications
- 2+ years of customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills and emotional intelligence
- Ability to multitask and prioritize in dynamic situations
- Associate degree or equivalent professional certification
- Availability for flexible shifts including weekends