Job Description
We're urgently seeking a passionate Customer Service Representative to join our dynamic team in Seattle! As the first point of contact for our valued clients, you'll deliver exceptional support experiences that drive customer loyalty and satisfaction. Our competitive compensation package includes health benefits, paid time off, and growth opportunities in a fast-paced tech environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining a positive brand image
- Document interactions and update CRM systems with accurate information
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities and cross-reference customer needs
- Maintain detailed knowledge of company products and services
- Meet/exceed performance metrics for call handling and resolution times
Qualifications
- Minimum 2 years customer service experience in a B2B or SaaS environment
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Experience working in a remote or hybrid team setting
- High school diploma or equivalent; associate's degree preferred