Job Description
Join our award-winning team at CityLink Communications as a Customer Service Representative in Philadelphia! We're urgently seeking passionate individuals to deliver exceptional support to our growing customer base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and love helping others, this is your chance to make an immediate impact!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding billing, service plans, and technical issues
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- 1+ years of customer service experience in call center or retail environments
- Strong communication skills with clear articulation in English
- Proficiency with CRM software (Salesforce preferred) and MS Office suite
- Ability to multitask in high-pressure situations while maintaining composure
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings, weekends, and holidays
- Philadelphia residency required for local support roles