Job Description
Join our award-winning customer experience team in Houston! We're seeking passionate individuals to deliver exceptional service to our diverse clientele. Enjoy a collaborative environment with competitive pay, comprehensive benefits, and growth opportunities. Immediate openings available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Assist in training new team members on service protocols
- Identify opportunities to enhance customer experience through feedback analysis
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with strong active listening abilities
- Ability to thrive in fast-paced settings with competing priorities
- Bilingual (English/Spanish) fluency strongly preferred
- Valid Texas driver's license (for occasional site visits)