Job Description
Join our award-winning customer service team in Arlington, TX and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic, growth-oriented environment. Enjoy comprehensive training, competitive benefits, and opportunities for advancement in one of America's fastest-growing cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and payment adjustments using CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Document interactions accurately in Salesforce and Zendesk platforms
- Identify upsell opportunities to enhance customer loyalty
- Maintain detailed knowledge of product lines and service policies
- Contribute to team performance metrics (CSAT, FCR, AHT)
Qualifications
- Minimum 1 year customer service experience in B2C environment
- Proficiency with CRM tools (Salesforce, Zendesk) preferred
- Exceptional verbal/written communication in English
- Type 40+ WPM with strong attention to detail
- Ability to multitask in fast-paced digital/phone settings
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Texas residency required