Job Description
Join our award-winning team at NexaCare Solutions and become the voice of excellence for our valued customers in Oakland! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive compensation, comprehensive benefits, and a dynamic work environment. Immediate openings available for those ready to make a difference.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records in CRM systems while ensuring data accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Actively contribute to process improvement initiatives
- Exceed monthly performance metrics for resolution times and satisfaction
- Support product training initiatives for new team members
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to thrive in fast-paced, team-oriented settings
- Strong problem-solving abilities with data-driven approach
- Flexibility to work evenings/weekends as needed