Job Description
Join our award-winning customer experience team in Omaha! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values your growth. Immediate openings available for individuals ready to make a difference.
As a key member of our support ecosystem, you'll resolve inquiries with empathy and efficiency while contributing to our company's reputation for excellence. We provide paid training and career advancement opportunities for top performers.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset