Job Description
Join our award-winning team as a Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional experiences and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software and Microsoft Office
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Atlanta residency required