Job Description
Join our award-winning customer service team in Baltimore and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences that build lasting customer relationships. Enjoy a supportive environment with comprehensive training, competitive benefits, and opportunities for growth in a dynamic industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Document interactions in CRM systems and identify improvement opportunities
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Continuously update knowledge of products and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment with composure
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening