Job Description
Join our award-winning customer support team in Louisville, KY! We're seeking passionate individuals to deliver exceptional service experiences while advancing their careers. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
As a key member of our customer success team, you'll resolve inquiries, build relationships, and contribute to our industry-leading satisfaction scores. No experience? No problem! We provide paid training and clear career advancement paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including call quality and resolution rates
- Identify opportunities to improve customer experience workflows
- Utilize CRM systems to document interactions and track case progress
Qualifications
- High school diploma or equivalent; college degree preferred
- Proven customer service experience or transferable soft skills
- Strong communication and problem-solving abilities
- Ability to multitask in fast-paced digital environments
- Proficiency with basic computer applications
- Flexible availability including evenings/weekends as needed
- Positive attitude and resilience under pressure