Job Description
Join our award-winning customer experience team in Las Vegas! We're seeking passionate individuals to deliver exceptional support while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in our state-of-the-art facility.
What We Offer:
- Industry-leading starting pay with quarterly performance reviews
- Medical, dental, and vision insurance (effective day 1)
- Paid time off and 10 company holidays annually
- Tuition reimbursement program
- 401(k) with 4% company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% resolution rate
- Document interactions in CRM systems with 100% accuracy
- Resolve billing, technical, and account issues through systematic troubleshooting
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify opportunities to enhance customer satisfaction
- Maintain performance metrics: CSAT >90%, AHT <180 seconds
- Participate in monthly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to type 45+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Nevada driver's license (for occasional off-site meetings)
- Pass background check and drug screening