Job Description
Join our award-winning customer service team and become the voice of our brand! Frontier Communications is seeking passionate Customer Service Representatives to deliver exceptional support to our Oklahoma City customers. As a vital member of our dynamic team, you'll resolve inquiries, troubleshoot technical issues, and create positive experiences that build loyalty. We offer comprehensive training, a collaborative work environment, and opportunities for career growth. If you're a natural problem-solver with excellent communication skills, apply today and start making an immediate impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, troubleshoot service issues, and escalate complex cases appropriately
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve escalated customer concerns
- Meet/exceed performance metrics including quality assurance scores and resolution times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with technical aptitude
- Proficiency in multitasking and navigating multiple software systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments