Job Description
Join our award-winning customer experience team at Nexus Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our tech-savvy clients in Seattle. This is your chance to build a rewarding career in a dynamic environment with competitive compensation and growth opportunities. Enjoy comprehensive benefits, flexible scheduling options, and a collaborative workplace culture that values your contributions.
Why Nexus Solutions?
- Industry-leading training program
- Clear advancement pathways
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve technical and billing issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining data privacy standards
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify opportunities to improve customer experience through feedback analysis
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to stay current with product updates
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in fast-paced setting
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including evenings/weekends
- Valid Washington State driver's license (if required for occasional field visits)