Job Description
Join our award-winning customer service team in Indianapolis! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy a supportive environment with comprehensive training, career advancement opportunities, and a team-focused culture. Immediate positions available with competitive benefits and flexible scheduling options.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for quality and resolution time
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and adapt to changing priorities
- Positive attitude with a passion for helping others