Job Description
Join our award-winning team at NexGen Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. This is your chance to grow your career in a supportive environment while making real impact.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement and career development programs
- Modern downtown Columbus office with flexible scheduling
Our Culture:
We believe in empowering our team members with cutting-edge tools and continuous training. At NexGen, your voice matters – we celebrate innovation and recognize outstanding performance monthly.
Responsibilities
- Handle 50+ daily customer interactions via phone/email/chat
- Resolve complex inquiries using CRM tools and knowledge base
- Collaborate with technical teams to escalate specialized issues
- Maintain 95%+ customer satisfaction metrics
- Document interactions and identify process improvement opportunities
- Participate in quarterly product training sessions
- Support cross-functional projects during peak seasons
Qualifications
- 2+ years customer service experience preferred
- Proficiency with Zendesk/Salesforce or similar platforms
- Exceptional conflict resolution and active listening skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college preferred)
- Type 40+ WPM with strong written communication
- Flexible availability including evening/weekend shifts