Job Description
Join our award-winning customer experience team in Fort Worth! We're seeking passionate individuals to become the voice of our brand. As a Customer Service Representative, you'll resolve inquiries with empathy and efficiency while driving customer loyalty. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Start your rewarding career today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system and maintain accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed monthly performance metrics (AHT, FCR, CSAT)
- Train on new products/services quarterly to maintain expertise
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent (degree preferred)
- Spanish bilingual certification (strongly preferred)
- Passion for problem-solving and customer advocacy