Job Description
Join Miami's premier customer experience team as a Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to our diverse clientele. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown Miami work environment. Become the voice of our brand and transform customer interactions into lasting relationships.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional communication skills in both English and Spanish
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Passion for delivering outstanding customer experiences