Job Description
Join our award-winning customer experience team in Sacramento and become the voice of our brand! We're seeking empathetic and tech-savvy individuals to deliver exceptional support to our diverse client base. Enjoy a collaborative environment with comprehensive training, growth opportunities, and competitive benefits including health insurance and retirement plans. Perfect for career changers or those seeking advancement in customer service leadership.
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions accurately in CRM systems while meeting SLA targets
- Collaborate with technical and billing teams to resolve complex cases
- Identify upsell opportunities to enhance customer satisfaction
- Participate in monthly training sessions to refine product knowledge
- Maintain 95% customer satisfaction score through personalized support
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital and voice channels
- Basic data entry skills with 35+ WPM typing accuracy
- Must pass background check and drug screening
- Spanish bilingual certification highly desirable