Job Description
We are seeking a dynamic and empathetic Customer Service Representative to join our team in Oklahoma City. In this role, you will serve as the face of our brand, ensuring our clients receive top-tier support and solutions. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.
Key Highlights:
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Full Benefits: Health, dental, and vision insurance starting day one.
- Career Growth: Clear pathways to senior support and management roles.
We offer a modern workspace and a culture that values your input and professional development.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints while maintaining a positive and empathetic tone.
- Accurately process orders, returns, exchanges, and refunds using our CRM software.
- Identify customer needs and provide appropriate product or service solutions.
- Document all interactions and customer feedback in the company database.
- Collaborate with the sales and technical teams to escalate complex issues.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with Microsoft Office Suite and CRM platforms (e.g., Salesforce, Zendesk).
- Ability to type at least 40 WPM.
- Reliable internet connection and computer equipment if working remotely.