Job Description
Join Our Award-Winning Customer Service Team in San Antonio! We're seeking passionate individuals to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture where your growth matters.
As a cornerstone of our operations, you'll become the voice of our brand—building relationships, solving challenges, and making a tangible impact daily. We invest in your success through continuous training and clear career pathways.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex issues using CRM tools while maintaining SLA standards
- Process orders, returns, and account modifications with precision
- Document interactions in Salesforce and escalate critical cases appropriately
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs including CSAT scores and first-call resolution rates
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English/Spanish
- Strong problem-solving abilities with empathy-driven approach
- Ability to multitask in fast-paced digital/voice channels
- Basic data entry skills with 35+ WPM typing accuracy