Job Description
Are you a dedicated professional looking to make a real impact?
Apex Support Solutions is seeking a dynamic Customer Service Representative to join our growing team in the heart of New York City. In this role, you will be the voice of our brand, ensuring our clients receive the exceptional support they deserve.
We pride ourselves on a collaborative culture, modern technology, and a commitment to employee growth. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
What You'll Do:
Responsibilities
- Manage High-Volume Inquiries: Handle inbound and outbound calls and emails with empathy and efficiency.
- Resolve Complex Issues: Diagnose customer problems and provide accurate solutions or escalate to senior management when necessary.
- Maintain Records: Accurately document customer interactions and feedback in our CRM system.
- Product Expertise: Stay up-to-date on company products, services, and policies to provide accurate information.
- Team Collaboration: Work closely with sales and technical teams to ensure a seamless customer experience.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: 1+ years of experience in customer service or call center environments.
- Communication: Superior verbal and written communication skills with a polished, professional tone.
- Problem Solving: Strong analytical skills with the ability to think critically under pressure.
- Technical Proficiency: Comfortable navigating computer systems and CRM software (e.g., Salesforce, Zendesk).