Job Description
Join our award-winning customer experience team at TechSolutions Inc. in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our diverse clientele. Enjoy a collaborative environment with growth opportunities, comprehensive benefits, and a competitive salary. If you thrive in dynamic settings and love helping others, apply today to become part of our innovative team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Proactively identify opportunities to improve customer satisfaction and retention
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills and active listening abilities
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills and ability to remain calm under pressure
- Typing speed of 40+ WPM with high accuracy
- Available to work flexible shifts including evenings and weekends
- Positive attitude with genuine commitment to customer advocacy