Job Description
Join our award-winning customer experience team in sunny Virginia Beach! Coastal Solutions Group is seeking a passionate Customer Service Representative to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. We offer paid training, career advancement opportunities, and a chance to make a real impact. If you thrive in fast-paced environments and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response time
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to improve skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Positive attitude with customer-first mindset
- Reliable transportation to our Virginia Beach office