Job Description
Join our award-winning team at Nexus Solutions Group as a Customer Service Representative in Louisville! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy a collaborative culture with performance-based bonuses, comprehensive benefits, and clear pathways to advancement. Our modern downtown office offers flexible schedules, remote work options, and state-of-the-art tools to empower your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction scores
- Process orders, returns, and billing adjustments using Salesforce CRM
- Collaborate with technical teams to resolve complex account issues
- Document interactions and identify process improvement opportunities
- Maintain product knowledge through quarterly training modules
- Support cross-functional projects including customer experience initiatives
Qualifications
- 2+ years in customer service or call center environment
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in high-volume situations
- Associate degree or equivalent experience required
- Spanish bilingual certification a strong plus
- Available to work evenings/weekends during peak seasons