Job Description
Join our award-winning customer support team in Fort Worth! We're seeking passionate individuals to deliver exceptional service experiences for our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment focused on growth and recognition. Relocation assistance available for qualified candidates!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining confidentiality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Identify and escalate process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Spanish fluency highly valued
- Positive attitude with problem-solving mindset