Job Description
Join our award-winning customer experience team at Pacific Solutions Group, where your passion for helping others drives innovation! We're seeking a dedicated Customer Service Representative to deliver exceptional support to our diverse clientele in sunny San Diego. Enjoy a collaborative culture with competitive benefits, professional growth opportunities, and the chance to make a real impact. If you thrive in dynamic environments and possess exceptional communication skills, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system and identify process improvement opportunities
- Collaborate with cross-functional teams to ensure seamless service delivery
- Proactively upsell products/services when appropriate to enhance customer value
- Participate in ongoing training to stay updated on industry trends and company offerings
Qualifications
- Minimum 2 years of customer service experience in high-volume environments
- Exceptional verbal/written communication skills with native-level fluency in English
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask effectively in fast-paced settings
- High school diploma or equivalent; associate's degree preferred
- Valid work authorization in the United States