Job Description
Join our award-winning customer experience team in the heart of Manhattan! At Global Solutions Inc., we're revolutionizing how businesses connect with their clients through innovative support strategies. As a Customer Service Representative, you'll be the voice of our brand—delivering exceptional service that drives loyalty and growth. We offer competitive benefits, career advancement opportunities, and a collaborative environment where your contributions are celebrated.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ resolution rate
- Document interactions in Salesforce and maintain accurate CRM records
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities during customer interactions
- Participate in weekly training to refine product knowledge
- Monitor customer satisfaction metrics and implement improvement plans
- Maintain 100% compliance with data security protocols
Qualifications
- 2+ years experience in high-volume customer service environments
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced settings with minimal supervision
- Associate degree or equivalent professional certification
- Experience working with CRM analytics tools
- Spanish/Chinese bilingualism preferred