Job Description
Join our award-winning customer experience team in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support and drive customer loyalty. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your contributions make a real impact. Immediate openings available – start your career with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities to improve customer experience
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong written/verbal communication skills
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure
- US work authorization required