Job Description
Join our award-winning customer experience team in Baltimore! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available!
Why Baltimore Solutions Group?
- Industry-leading training program
- Clear career advancement paths
- Modern downtown office with flexible scheduling
- Health/dental/vision insurance + 401(k) matching
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical team to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Maintain thorough knowledge of product offerings
- Meet/exceed monthly KPIs for resolution time and quality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Basic computer proficiency with MS Office Suite
- Bilingual English/Spanish speakers encouraged to apply