Job Description
Join our award-winning customer experience team in Portland! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a modern downtown workspace, comprehensive benefits, and opportunities for career advancement. If you thrive in fast-paced environments and love helping others, this is your chance to make an immediate impact!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document all interactions in CRM system with 99% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional written/verbal communication skills
- Proficiency with CRM tools (Salesforce preferred)
- Ability to multitask in fast-paced setting
- Positive attitude under pressure
- High school diploma or equivalent
- Authorized to work in the US