Job Description
Join Minneapolis Solutions Group as a Customer Service Representative and become the voice of our thriving Minneapolis community! We're seeking passionate individuals to deliver exceptional support experiences that build lasting relationships. Enjoy a modern downtown workspace, comprehensive benefits package, and opportunities for career growth in one of Minnesota's most dynamic industries.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools and knowledge base
- Collaborate with cross-functional teams to escalate complex cases and improve processes
- Maintain detailed documentation of interactions in Salesforce for quality assurance
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Participate in weekly training sessions to refine product knowledge and communication skills
Qualifications
- Minimum 1 year experience in customer service or call center environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional active listening and de-escalation skills in high-pressure situations
- Ability to multitask across multiple communication channels while maintaining accuracy
- High school diploma or equivalent; associate's degree preferred
- Valid authorization to work in the United States