Job Description
Join our award-winning customer experience team at Oakland Connect Solutions! We're seeking passionate individuals to deliver exceptional support to Bay Area residents. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Oakland's thriving tech hub.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and product-related inquiries
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Identify upsell opportunities for service enhancements
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Spanish bilingual certification highly valued
- Strong attention to detail and time management