Job Description
Are you a dedicated professional looking to make a real impact in the Omaha community? Omaha Enterprise Solutions is seeking a highly motivated Customer Service Representative to join our expanding team. In this role, you will serve as the friendly face of our brand, ensuring our clients receive the exceptional support they deserve.
We pride ourselves on a culture of inclusivity, growth, and excellence. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you. We offer competitive benefits, including comprehensive health coverage, a 401(k) retirement plan, and generous paid time off.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and complaints by investigating problems and providing effective solutions.
- Accurately document all customer interactions, account details, and transactions in our CRM database.
- Provide detailed product information and guidance to ensure customer satisfaction and product proficiency.
- Collaborate with cross-functional teams to address systemic issues and improve service processes.
- Upsell products and services to existing clients while maintaining a customer-first approach.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant certification is a plus.
- Previous experience in customer service, call center, or retail environments (1+ years preferred).
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Proficiency in using computer software and CRM systems (e.g., Salesforce, Zendesk, or similar).
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Ability to work flexible hours, including evenings and weekends as required.