Job Description
Are you a people person with a passion for solving problems? Apex Support Services is seeking a dedicated Customer Service Representative to join our growing team in the heart of Charlotte, NC. In this pivotal role, you will be the voice of our brand, ensuring our clients receive top-tier support with every interaction. We offer a competitive salary, comprehensive benefits, and a collaborative work environment that fosters career growth.
Why Join Apex Support Services?
- Competitive Pay: $18.00 - $22.00 per hour based on experience
- Comprehensive Health, Dental, and Vision Insurance
- Paid Time Off (PTO) and Holiday Pay
- Professional Development and Training Opportunities
- Modern, open-office workspace in Uptown Charlotte
Take the next step in your career with a company that values your contribution and invests in your future. Apply today!
Responsibilities
- Handle Inquiries: Provide exceptional support via phone, email, and live chat to resolve customer issues efficiently and accurately.
- Problem Resolution: Investigate and troubleshoot customer concerns to find effective solutions and ensure high customer satisfaction.
- Documentation: Accurately record customer interactions, transactions, and feedback within our CRM system.
- Product Knowledge: Stay updated on company products, services, and policies to answer questions and guide customers effectively.
- Process Improvement: Identify common customer pain points and suggest process improvements to the management team.
- Upselling: Identify opportunities to cross-sell or upsell products and services that align with customer needs.
Qualifications
- Experience: 1-2 years of professional customer service experience preferred.
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills with a professional and empathetic tone.
- Technical Skills: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk, or similar).
- Attention to Detail: Ability to multitask and maintain high accuracy in data entry and record-keeping.
- Availability: Flexibility to work full-time hours, including occasional evenings or weekends as required.