Job Description
Join our award-winning customer experience team as a Customer Service Representative in the heart of New York City! We're seeking passionate individuals to deliver exceptional service to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in one of Manhattan's premier business districts. Grow your career with industry-leading training and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using CRM systems and problem-solving frameworks
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Identify upsell opportunities while maintaining focus on customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional communication and conflict resolution abilities
- Ability to thrive in fast-paced, metric-driven setting
- Strong organizational skills with attention to detail
- Authorized to work in the United States