Job Description
Join our award-winning customer experience team at Nexus Solutions Group, where we're redefining service excellence in Minneapolis. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our diverse client base. We offer a collaborative environment with industry-leading training, competitive benefits, and clear growth pathways for dedicated professionals. If you're passionate about problem-solving and thrive in dynamic settings, this is your opportunity to make a meaningful impact while advancing your career in the heart of Minnesota's thriving business district.
Responsibilities
- Deliver empathetic, efficient customer support across multiple channels (phone, email, chat)
- Resolve complex issues while maintaining high customer satisfaction scores (CSAT >95%)
- Document interactions and update CRM systems with precision
- Collaborate with technical teams to resolve escalated service concerns
- Identify process improvement opportunities to enhance customer journeys
- Maintain product knowledge through continuous training modules
- Support retention initiatives by building lasting client relationships
Qualifications
- 2+ years customer service experience in high-volume environment
- Proven track record meeting/exceeding performance metrics
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital and voice channels
- Associate degree or equivalent professional certification
- Experience with ticketing systems (Zendesk/Jira)
- Fluent in English; bilingual Spanish candidates strongly encouraged