Job Description
Join our award-winning customer experience team in sunny Long Beach! Pacific Coast Solutions is seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition. If you thrive in dynamic environments and love helping people, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and FCR
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
Qualifications
- 1+ years of customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- High school diploma or equivalent required
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable
- Passion for delivering outstanding customer experiences