Job Description
Are you a passionate problem solver with a knack for making customers feel valued? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our high-performing team in the heart of Kansas City, MO. We pride ourselves on delivering exceptional support and building lasting relationships with our clients.
In this role, you will be the voice of our brand, ensuring every interaction leaves a positive impact. We offer a competitive salary, comprehensive benefits, and a collaborative work environment where your contributions are recognized and rewarded.
Why Join Us?
- Competitive hourly pay of $18.00 - $22.00
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holiday package
- Professional development and career advancement opportunities
- Modern, inclusive workplace culture
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues by analyzing problems, identifying root causes, and providing effective solutions.
- Maintain detailed records of all customer interactions, transactions, and complaints in our CRM system.
- Process orders, returns, and refunds efficiently while adhering to company policies and procedures.
- Collaborate with internal teams (sales, logistics, technical support) to ensure customer satisfaction.
- Identify trends and feedback regarding customer satisfaction and relay them to management for process improvement.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills with a professional and empathetic tone.
- Strong problem-solving abilities and the ability to think on your feet.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work in a fast-paced environment while maintaining a high level of accuracy.