Job Description
Join our award-winning team at Capital Connect Solutions, where we're revolutionizing customer experiences in the heart of Washington DC. We're seeking passionate individuals to become the voice of our brand and deliver exceptional service to our diverse clientele. Enjoy a collaborative work environment with comprehensive training, growth opportunities, and competitive benefits. If you thrive in fast-paced settings and love making a difference, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with billing and technical teams for complex issue resolution
- Document all interactions in compliance with HIPAA and GDPR standards
- Identify upsell opportunities during customer interactions
- Maintain 25+ daily customer contacts while meeting quality metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in regulated industries
- Proficiency in Zendesk and Microsoft Office Suite
- Typing speed of 45+ WPM with 98% accuracy
- Bilingual (English/Spanish) certification required
- Ability to work rotating shifts including weekends
- Exceptional conflict resolution and emotional intelligence skills
- Pass background check and drug screening