Job Description
Join our award-winning customer experience team as a Customer Service Representative in Denver! We're seeking empathetic professionals to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional speed and accuracy
- Document interactions in Salesforce while maintaining detailed case notes
- Collaborate with technical teams to resolve complex service issues
- Identify upsell opportunities based on customer needs
- Maintain 95%+ customer satisfaction score through active listening
- Participate in weekly performance improvement workshops
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across multiple channels
- Strong problem-solving abilities with analytical mindset
- High school diploma or equivalent (college degree preferred)