Job Description
Join our award-winning customer experience team at Global Solutions Inc. as a Customer Service Representative in Columbus, OH! We're seeking passionate individuals to become the voice of our brand, delivering exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. No weekends or holidays required! Apply today and start your career journey with a company that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet/exceed performance metrics including call time, resolution rates, and quality scores
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to multitask while maintaining attention to detail
- Positive attitude and resilience in handling challenging situations
- Authorized to work in the United States without sponsorship