Job Description
Join Omaha Connect Solutions as a Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support while building lasting relationships. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture in Omaha's thriving business district.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with <95% resolution rate
- Utilize Salesforce CRM to document interactions and maintain accurate records
- Collaborate with technical teams to resolve complex escalations within 24 hours
- Proactively identify upsell opportunities to enhance customer retention
- Participate in bi-weekly training to refine communication skills and product knowledge
- Maintain 98% schedule adherence while achieving 90+ quality assurance scores
Qualifications
- 2+ years experience in high-volume customer service environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask across multiple communication channels
- Strong problem-solving abilities with analytical mindset
- High school diploma or equivalent; associate's degree preferred
- Must pass background check and pre-employment skills assessment