Job Description
Join our award-winning team at Coastal Connect Solutions and become the voice of excellence for Virginia Beach residents! We're seeking passionate Customer Service Representatives to deliver exceptional experiences while supporting our diverse client base. Enjoy a collaborative culture with comprehensive training, career advancement opportunities, and competitive benefits including health insurance and retirement plans. Located in the vibrant Oceanfront district, our modern office offers stunning views and a supportive environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues efficiently
- Identify opportunities to upsell products that enhance customer satisfaction
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM software (Salesforce experience a plus)
- Type 40+ WPM with accuracy and strong computer navigation skills
- Ability to multitask while maintaining composure under pressure
- Valid driver's license and reliable transportation