Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our clients in Atlanta. As a key member of our dynamic support hub, you'll resolve inquiries, build lasting relationships, and drive customer loyalty in a fast-paced, tech-enabled environment. Enjoy competitive compensation, comprehensive benefits, and clear career advancement pathways.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with technical and sales teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue growth
- Maintain deep product knowledge through continuous training
Qualifications
- 1+ years of customer service experience in a B2B or B2C environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask in fast-paced settings with minimal supervision
- Associate degree or equivalent technical certification
- Strong problem-solving abilities and emotional intelligence